Be on time, engage in active discussions, and joke appropriately. These are some of the simple rules of business etiquette. Jakub Abraham, an expert in etiquette and a men’s fashion coach, comments on business etiquette. Here are some of his tips.
Let’s specify the term business etiquette.
“In addition to social etiquette, there is also business etiquette, which serves as a guide for anyone in a work environment, not just for businessmen. Essentially, it provides guidance on work discipline. Specifically, it applies to people in administrative positions, managers, and top executives. Business etiquette sets out the basic norms of behavior for these individuals in the workplace. It emphasizes that all business-related activities should be efficient and time-conscious, directly focusing on the discussed matter.”
What do you consider to be the most fundamental rule?
“Being reliable is the key. We can see it when a business partner comes to the meeting on time, pays attention, and positively surprises us. I would point out that the first impression is extremely significant.”
Can you illustrate it with practical examples?
“Dining is very important in business etiquette. Business meetings often involve brunch or lunch. It’s important to pay attention to seating arrangements, ordering, and, most importantly, engaging in conversation. The idea of not talking while eating is a myth. I suggest taking breaks from eating, putting your silverware down, and continuing the discussion. A common aspect of business meetings is exchanging phone numbers and contacts, which makes taking a break from eating important. Similarly, exchanging business cards is not outdated but serves as a reminder. We can exchange business cards at the start, depending on our familiarity with each other, or at the end. This applies regardless of whether we are company managers or freelancers.”
The working environment involves various relationships, such as those between a superior and a subordinate or a businessman and a client. What is the appropriate etiquette in these situations?
“The question often arises regarding who should initiate formal or less formal interactions. When it comes to interactions between a younger superior and an older woman who is a subordinate, or vice versa, it is usually the woman who determines the level of formality, regardless of age. However, in the workplace, the superior holds the authority to set the level of formality. As a manager, it is essential to be attentive and assess whether a less formal approach is appropriate. A good way to start is by addressing individuals by their names while still maintaining a level of formality.
What is the most significant benefit for you personally if you follow the rules of etiquette?
“That it’s all going smoothly. As with interlocking cogwheels, where nothing collides, there is no strong resistance and everything intertwines.
However, even in business etiquette, in principle, we are still interested in everyday relationships. Let’s not embarrass others, not be too smart, and include humor. When some faux pas happens, we disagree with the other side, so let’s reverse it and lighten it. I recommend having an overview of the whole thing, thanks to which we will create a pleasant impression of the meeting.”
As an expert in etiquette, what would you personally like to be a natural part of working relationships?
“I always emphasize the wardrobe. Clothes are a tribute to the other party. So, let’s tailor it accordingly. For men, I have a tip that they can bet on a good linen jacket or trousers even in the summer heat. Generally, for men, a jacket and a shirt are the minimum they can do in this regard.
Text: Eva Vašková, photos: Pexels
